User's Guide

1. Purchase

Once you find a product you like in the store, click on "Add to cart Add to cart button to add it to your shopping cart. Please note that you cannot purchase both "Reserved Items" and "Normal Items" at the same time.

You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.

First-time customers must register as members (free of charge). To register as a member, please set your name, e-mail address, gender, date of birth and password. After registering, you will be able to log in with your registered e-mail address and password.

Shipping fee is not included in the price in the cart.
Shipping charges will be automatically calculated and presented to you after you register your shipping address.
*The number of products is limited and will be discontinued while supplies last.
*Permits, regulations, and customs rules regarding product purchases vary by country/region. Please be sure to check by yourself before purchasing. Please note that cancellations due to these reasons will not be accepted.
DVDs, Blu-ray Discs, video games, and some DVD-Audio products are region-coded according to the region in which they are sold. The region code is set on both the player and the software, and the software cannot be played unless both of them have the same code. Please check your player and the type of DVD or Blu-ray Discs you are purchasing below before purchasing the product. In Japan, the region code for DVDs is set to 2 and for Blu-ray Discs to A.

2. Order Information Registration

Please enter the order information (name, address, and contact information) necessary for product shipment.

If you are shipping outside of Japan, please be sure to register your information using one-byte alphanumeric characters. If you do not use one-byte alphanumeric characters, we may not be able to ship your order.
We will send important notices such as "Order Completion Mail" to the e-mail address you entered, so please make sure you have set your spam mail settings to block or receive "mail.shop.oneoreight.com" and "support-user.com". For more information on the details of the contract and how to set it up, please contact us. Please contact your cell phone company or the manufacturer of your email software for more information about the details of your contract and settings.

Shipping Method Selection

Ordered items will be shipped directly from Japan to the customer. Available shipping services and rates will be displayed based on the items in your cart and your registered shipping address. For shipments within Japan, Yamato Transport will be used, and Express Courier (Air) DHL will be used for shipments to countries and regions outside of Japan.

Please check the scheduled shipping start date on the detail page of each product at the time of purchase.
Some products may not be able to be shipped to certain countries and regions. In such cases, we will notify you on the shipping method selection screen based on your registered address after you register your order information. In addition, we may cancel your order even after it has been placed if delivery is difficult due to shipping carriers or other reasons, including global conditions.

Payment

You can choose from several payment methods in this shop.

For delivery within Japan: Credit card (VISA, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Google Pay, PayPal, Convenience store payment, PayPay, Alipay, WechatPay
*For delivery to countries and regions outside Japan For delivery to countries and regions outside Japan: Credit card (VISA, MasterCard, AMEX), PayPal
*Please contact your credit card company or payment service for information on when your payment will be debited.
If you wish to register a billing address different from your delivery address, you can do so.
You can register your payment information on our website. Once registered, you will not need to register your payment information again the next time you place an order.

Procedure for convenience store payment

I. Click on the "Checkout" button at the bottom of the cart screen. Tap the checkout button at the bottom of the cart screen.

The purple button is for Shop Pay, the yellow button is for PayPal, and the black button is for Google Pay. Please do not tap this button if you want to pay by convenience store payment.

Ⅱ. Enter shipping address information

There is a button at the top of the page for Express payment only. Please do not tap this button if you wish to pay by convenience store payment.

Ⅲ. Proceed to the selection of shipping method

Domestic shipping is automatically checked, so please tap the Next button.

IV. Proceed to the selection of payment method

If this procedure does not work, please contact us using the inquiry form.

Confirmation of purchased items

You can check your purchased items in the following ways.

Confirmation by order confirmation e-mail

After you purchase an item, an "Order Confirmation E-mail" will be sent to the e-mail address you entered. You can confirm your order by clicking the "View Order" link in the e-mail.

Please make sure that you have set your spam mail settings as described in "2.

Confirmation on My Page

If you have registered as a member and made a purchase with that account, you can check the status of your order from your order history on My Page. Please log in from the menu and check your order status on My Page.

Products purchased prior to membership registration will not appear in your order history.

6. Cancellation, Returns, and Exchanges

After an order has been placed, we basically cannot accept returns or cancellations at the customer's convenience.
Please contact our customer support within 7 days of receipt of the product only if the product is initially defective or damaged.

The sizes listed are basically the measurement on a flat surface, and there may be a slight deviation. If a replacement item is available, we will exchange the item for a good one. Please note that we will not be able to exchange items that have arrived after one month from the date of notification from customer support. Please note that we will not be able to replace any product that arrives after one month from the date of notification from customer support. For security purposes and to improve the quality of our service, we record our warehouse operations. In some cases, we will respond to inquiries regarding inadequate product packaging, etc., after reviewing the recorded data. In addition, we do not accept reshipment in the event that an order is returned due to the customer's relocation, missing delivery address due to an address entry error, long-term absence, or non-payment of duties and taxes, including customs duties and other taxes. Orders will be cancelled in accordance with our Terms of Use. Shipping charges (including duties and taxes), handling fees, and return shipping charges are the responsibility of the customer and will be refunded to the payment method used. We will inform you of the refund details by e-mail at the time of order cancellation.


The color and texture of the product may appear different from the actual product depending on the monitor or display environment you are viewing.